FAQ

Your questions about deposits, verification and bonuses at dhaka 7 — answered

Deposit methods, identity verification, playing on mobile and bonus terms — find detailed answers to more than 20 practical questions on these four topics here. Whether you are new to dhaka 7 or a returning player, this page has what you need.

21+ only 24/7 live chat support bKash, Nagad, Rocket, Upay
Deposit questions

How to deposit money

Deposit methods at dhaka 7, minimum amounts and what to do if a deposit does not arrive — all questions answered here. Log in to dhaka 7 first to access the deposit section.

dhaka 7 currently supports four mobile banking methods for deposits: bKash, Nagad, Rocket and Upay. These four are the most widely used mobile wallets in Bangladesh, so you can easily send funds from any smartphone. Log in to your account, go to the deposit section, and choose your preferred method.

The minimum deposit at dhaka 7 is ৳200. This limit is the same across all methods — bKash, Nagad, Rocket and Upay. With just ৳200 you can start playing slots, live casino or cricket betting, and claim a welcome bonus if you wish.

To deposit at dhaka 7 using bKash, first log in to your account, then select bKash on the deposit page and send the amount to the number shown. After sending, enter the transaction ID or reference number in the form — your balance will be updated shortly. The minimum amount is ৳200.

Nagad deposits are normally credited within a few minutes. If there is a delay, first check your Nagad app to confirm the transaction was successful. If it was, collect the transaction ID and contact dhaka 7's 24/7 live chat support — the team will help resolve it quickly.

dhaka 7 does not charge any fee on your deposit. However, your mobile wallet (bKash, Nagad, Rocket or Upay) may apply a small charge according to its own policy — that is entirely up to the wallet provider. dhaka 7 itself applies no processing charge on deposits.

You need a minimum balance of ৳800 to withdraw from dhaka 7. After submitting a withdrawal request, the funds usually reach your bKash, Nagad, Rocket or Upay account within 10 to 45 minutes. It may take a little longer during peak hours, but if it exceeds 45 minutes please contact support.
Verification process

Identity verification (KYC)

To keep your account secure and protect your deposits and withdrawals, dhaka 7 follows an identity verification process. For more details, please also read our Terms and Conditions page.

dhaka 7 may request identity verification before a first large withdrawal or when unusual activity is detected on an account. Verification may also be required when moving up to a VIP level or claiming a birthday gift. Submitting your documents promptly will speed up the process.

Yes, KYC is mandatory in certain situations. It is primarily for the security of your account — to confirm that no one is operating the account under another person's name or misusing it. dhaka 7 follows a 21+ age rule and verification is how age is confirmed. Once completed, withdrawals and bonus claims become straightforward.

dhaka 7 generally accepts a National ID card (NID), passport or birth registration certificate. The photo must be clear and the document must be valid. In some cases your mobile number needs to match the wallet it is registered with. Contact the support team for the exact list of accepted documents.

Rejection is usually caused by a blurry photo, a cropped image or an expired document. First find out the reason via email or live chat, then retake a clear photo in good lighting and resubmit. dhaka 7's support team can assist in both Bengali and English.

In certain situations withdrawals may be on hold until full KYC verification is done. This is not a penalty — the purpose is to keep your funds secure. The sooner you submit the correct documents, the sooner verification is completed and withdrawals can proceed.
Mobile Q&A

Using dhaka 7 on mobile

Android or iOS — play at dhaka 7 from any device. All questions about the app and browser are answered below. Visit the app page to learn more about the dhaka 7 App.

dhaka 7 works equally well on Android smartphones, iOS (iPhone/iPad) and desktop or laptop computers. The website is responsive, so the layout adjusts automatically regardless of screen size. A dedicated app is also available through official channels.

Both the dhaka 7 Android (APK) and iOS apps are available through official channels. For full details about the app, visit the dhaka 7 APK page. Downloading from unknown third-party sites is not recommended, as they may not be safe.

Yes, even without the app you can open the dhaka 7 website directly in Chrome or Safari and play all games, make deposits and withdraw. The mobile browser experience is on a par with the full desktop version. Adding a shortcut to your home screen is recommended for quicker access.

On Android, open Chrome, go to the dhaka 7 website, tap the three-dot menu at the top and select "Add to Home Screen". On iOS, open Safari, tap the Share button and choose "Add to Home Screen". This creates an app-like icon that opens the website directly.

First check your internet connection. If the connection is fine, clear your browser's cache and cookies: in Chrome go to Settings → Privacy → Clear browsing data; in Safari go to Settings → Safari → Clear History and Website Data. Clearing the cache fixes the problem most of the time. If the issue persists, contact support.
Bonuses and offers

Bonus terms

From the welcome bonus to the weekly reload — get a clear picture of the terms behind every dhaka 7 offer. Before claiming a bonus, it is worth reading our Responsible Gaming page.

The dhaka 7 welcome bonus is 120% on your first deposit, up to ৳15,000. The wagering requirement is 25 times the bonus amount. Example: deposit ৳1,000 and receive ৳1,200 bonus, giving a total balance of ৳2,200. Before withdrawing the bonus, you need to place bets totalling ৳1,200 × 25 = ৳30,000.

Slot games generally contribute the most towards wagering. Most games in the dhaka 7 slots section count in full. Live casino and card games may count partially or at a different rate. The contribution rate for specific games is stated in the detailed bonus terms — you can also ask support.

No, the dhaka 7 120% welcome bonus can only be claimed once per account. It applies to the first deposit, so plan your claim carefully. After that, various promotions continue — weekly reloads, slots festivals, cricket offers, referral bonuses and more.

Yes, dhaka 7 allows you to cancel a bonus. However, cancelling a bonus also forfeits any winnings earned from it — only your original deposit will remain. If you want to withdraw without completing the wagering, you can cancel the bonus this way. Contact support for details.

The weekly dhaka 7 reload bonus is 30% of your deposit, up to ৳8,000. The wagering requirement is 20 times the bonus amount, with a minimum deposit of ৳200. Example: deposit ৳2,000 and receive ৳600 bonus; wagering = ৳600 × 20 = ৳12,000. It can be claimed once per week on any deposit.

Yes! dhaka 7 has a dedicated offer for cricket betting — the Cricket Jomjomat offer. Deposit before placing bets on a cricket event and receive a 40% bonus once per weekend, up to ৳6,000. The wagering requirement is 18 times the bonus amount. This offer is especially useful during BPL or T20 World Cup season.
Need more help?

Contact our support team directly

If you did not find the answer to your question on this FAQ page, no need to worry — dhaka 7's support team is available seven days a week, 24 hours a day in both Bengali and English. Deposit, KYC, bonus or mobile issue — ask us anything via live chat or email.

24/7 Live Chat Use the live chat button on the site for the fastest response
Email Support [email protected]
Language Support available in Bengali and English