dhaka 7 Privacy Policy
The security of your information is our primary responsibility. This policy explains in detail how dhaka 7 collects user information, the purposes for which it is used, and how it is kept secure.
Table of Contents
Introduction and Scope
dhaka 7 is an online gaming and betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") applies to dhaka 7's website, mobile application, and all related services.
By registering on or using our platform, you are considered to have accepted all the terms of this Policy. Protecting the privacy of your personal information is an important obligation for us. We believe that transparent data management is the foundation of earning user trust.
This Policy works alongside our Terms and Conditions and both documents should be read together. In the event of any conflict, the provisions of the Terms and Conditions will take precedence.
1.1 Scope of the Policy
This Policy applies to anyone who visits dhaka 7's website, creates an account, makes deposits or withdrawals, plays games, or uses support services. Accessing the website alone makes this Policy partially applicable, even without registration.
What Information We Collect
dhaka 7 collects user information in various circumstances. The types of information collected are described in detail below:
2.1 Registration and Identity Verification Information
When creating an account, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for account verification)
- User-chosen password (stored in encrypted form)
2.2 Financial Transaction Information
To process deposits and withdrawals, we record transaction reference numbers and account numbers from the relevant mobile financial services (bKash, Nagad, Rocket, Upay). Complete financial details remain directly with the respective payment provider; we do not store card numbers or bank account details.
2.3 Usage and Activity Information
Certain information is recorded automatically while using the platform:
- IP address and device identification information
- Browser type and operating system
- Time and duration of platform access
- Games played, bet amounts, and result history
- Balance and bonus usage records
2.4 Support Communication Information
When support is requested via live chat or email, the content of that communication is recorded and retained for a set period, so that service quality can be improved going forward.
Purpose of Data Use
dhaka 7 uses collected information only for specific and legitimate purposes. No information is used outside of its stated purpose.
3.1 Service Delivery and Operations
Information is used to create accounts, verify identity, process transactions, and keep gaming services running without interruption. If a dispute arises on any transaction, the recorded information helps in resolving it.
3.2 Security and Fraud Prevention
User activity is monitored to prevent unauthorized access, multiple account operations, money laundering, and other fraudulent activity. This is necessary in the interest of all users.
3.3 Support and Communication
Contact information is used to provide support in Bengali and English via 24/7 live chat and email. It is also used to send notifications about important platform changes, security alerts, or account-related information.
3.4 Service Improvement
Information is used to analyze user experience and improve the technical and service standards of the platform. This analysis is always done in aggregate, not at an individual level.
Data Storage and Security
dhaka 7 uses industry-standard security technology to keep user information secure.
4.1 Encryption and Technical Security
SSL (Secure Socket Layer) encryption is used during data transmission. Passwords are always stored in hashed form. Financial information is kept on separate secured servers with limited direct access.
4.2 Retention Period
All information is retained while the account is active. After an account is closed, financial transaction records are kept for a set period in accordance with regulatory requirements. Personal identification information is deleted or anonymized once the need for it has ended.
4.3 Access Control
Only authorized staff may access information needed for specific tasks. No single employee can access the complete user database on their own, and all access is recorded.
Sharing Data with Third Parties
dhaka 7 does not sell user personal information or transfer it to third parties for commercial purposes. However, limited information may be shared as an unavoidable part of operating the service:
5.1 Payment Providers
Transaction verification information is shared with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. These providers are governed by their own privacy policies.
5.2 Game Software Providers
Game studios including PG Soft, Pragmatic Play, JILI, and Evolution may receive minimal user identification information for the purpose of running games. This information is not retained beyond the game session.
5.3 Legal Obligations
Specific information may be provided in response to court orders, lawful demands from government authorities, or legal requirements. In such circumstances, only the information specifically requested will be provided.
5.4 Third-Party Security Responsibilities
Data protection agreements are maintained with the third parties with whom information is shared. They are not permitted to resell or transfer this information to anyone else.
Cookies and Tracking Technology
dhaka 7's website uses cookies to improve the user experience and ensure the platform functions correctly.
6.1 Essential Cookies
Essential cookies are used to maintain login sessions, remember language preferences, and carry out security verification. Without these, the platform cannot function properly.
6.2 Analytics Cookies
Analytics cookies are used to understand how users interact with the platform. This information is processed in aggregate and cannot be used to identify any individual.
6.3 Cookie Controls
Cookies can be controlled or deleted at any time from browser settings. However, disabling certain essential cookies may limit platform functionality.
User Rights
Every registered user of dhaka 7 has the following rights over their own data:
7.1 Right of Access
Any user may request to know what information we hold about them and how it is being used. This request can be made through the support team.
7.2 Right to Rectification
Every user has the right to correct inaccurate or outdated information. Information can be updated from the profile section of the account or by contacting the support team.
7.3 Right to Erasure
After closing an account, once legal retention obligations have ended, a request can be made to delete personal information. Financial transaction records must be kept for a set period to meet regulatory requirements.
7.4 Right to Object to Processing
A request to stop receiving marketing communications can be made at any time. Essential operational communications (such as transaction confirmations) cannot be stopped, as they are part of service delivery.
Protection of Minors
All casino and betting activity on dhaka 7 is for persons aged 21 or above only. We do not collect information from minors or provide services to them under any circumstances.
Age is verified at registration, and submission of proof of date of birth is mandatory during the identity verification (KYC) process. If any user is confirmed to be under 21, their account will be closed immediately and their information will be deleted.
More details on the protection of minors, including advice on parental controls, can be found in our Responsible Gaming guidelines.
Policy Changes
dhaka 7 reserves the right to amend this Privacy Policy at any time. Updates to the policy may be made due to service improvements, adoption of new technology, or legal changes.
9.1 Notification of Changes
For significant changes, registered users will be notified by email or through a platform notification. The date of the change will be noted at the top of the page.
9.2 Continued Use After Changes
Continued use of the platform after a policy change will be considered acceptance of the new policy. Users have the right to close their account if they object to the new policy.
Answers to common questions, including privacy-related questions, can be found on our FAQ page.
Contact and Complaints
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, 24/7.
To learn about dhaka 7's services, our operations, and general information, you can read the About Us page.
Questions about privacy?
Our support team is always ready to help